Privacy Policy

Introduction

K&A Electrical Services LTD is committed to protecting your privacy and ensuring your  personal data is handled securely and in compliance with applicable laws, including  the UK GDPR and Data Protection Act 2018.

Information We Collect

We may collect the following types of information: 

• Personal Details: Name, address, email, phone number.
• Service Information: Details of electrical services requested.
• Payment Information: Billing details for transactions.

How We Collect & Use Your Information

We collect your data when: 

• Register online or have works completed by us for any service. • Voluntarily complete a customer survey or provide feedback on any of our  message boards or via email. 
• Use or view our website via your browser’s cookies. 
• Setting up or registering new devices within your property part of works  completed. 

We use your data to: 

• Provide and manage our services. 
• Communicate with you regarding quotes, appointments, and invoices. • Comply with legal obligations. • Send marketing communications (only if you have consented).

Sharing Your Information

We do not sell your data. We may share it with: 

• Service Providers: IT support. 
• Internet Provider: Google (for analytics) GoForm (Website company Resknow)
• Legal Authorities: When required by law. 

Storing Your Data

We store your data by: 

• Securely stores your data on a secure and password locked devices.
• Our Company will keep your personal data for 10 years. • Once this period has expired, we will delete your data by deleting invoices  provided.

Cookies and Tracking

Our website uses cookies to improve functionality and analyse traffic. You can manage  cookie preferences through your browser settings. 

Cookies are text files placed on your computer to collect standard Internet log  information and visitor behaviour information.  

For further information, visit allaboutcookies.org.

Data Security

We implement appropriate technical and organisational measures to protect your data,  including encryption and secure servers.

Data Retention

We retain your data only as long as necessary for the purposes outlined above or as  required by law.

Your Rights

You have the right to: 

• Access, correct, or delete your data. 
• Withdraw consent for marketing.
• Lodge a complaint with the ICO (Information Commissioner’s Office). To exercise these rights, contact us at: admin@kaelectricalservices.co.uk. If you make a request, we have one month to respond to you.

Changes to our Privacy Policy

Our Company keeps its privacy policy under regular review and places any updates on  this web page. This privacy policy was last updated on November 2025. 

Legal Basis

We process your data based on: 

• Contractual necessity. 
• Legal obligations.
• Your consent (for marketing).

Contact Us

If you have any questions about this policy or your data, please contact: K&A Electrical  Services LTD

• Email: admin@kaelectricalservices.co.uk
• Phone: 01732 647047